Privacy Policy
This document outlines the Privacy Policy of https://foilfaced.com and explains how personal information is collected, used, and shared when visiting or making a purchase from the website. The term “Personal Information” refers to both Device Information and Order Information.
Personal Information Collection
When visiting the website, certain information about the device is automatically collected, including web browser, IP address, time zone, and cookies installed on the device. Additionally, information about the individual web pages or products viewed, referring websites or search terms, and how the website is interacted with is collected. This information is referred to as “Device Information.”
Device Information is collected using cookies, log files, and electronic files such as web beacons, tags, and pixels. When making a purchase or attempting to make a purchase through the website, certain information is collected, including name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This information is referred to as “Order Information.”
Use of Personal Information
Order Information is used to fulfill orders placed through the website, including processing payment information, arranging for shipping, and providing invoices and/or order confirmations. Additionally, Order Information is used to communicate with customers, screen orders for potential risk or fraud, and provide information or advertising relating to products or services.
Device Information is used to screen for potential risk and fraud, improve and optimize the website, generate analytics about how customers browse and interact with the website, and assess the success of marketing and advertising campaigns.
Sharing of Personal Information
Personal Information is shared with third parties to help use Personal Information as described above. For example, Google Analytics is used to understand how customers use the website. Personal Information may also be shared to comply with applicable laws and regulations, respond to a lawful request for information, or protect rights.
Behavioral Advertising
Personal Information is used to provide targeted advertisements or marketing communications believed to be of interest to customers. Customers can opt-out of targeted advertising by visiting the Network Advertising Initiative’s educational page or the Digital Advertising Alliance’s opt-out portal.
Do Not Track
The website does not alter data collection and use practices when a Do Not Track signal is received from a browser.
European Residents
European residents have the right to access personal information held about them and request correction, updating, or deletion of personal information. Personal information is processed to fulfill contracts or pursue legitimate business interests. Personal information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
Order Information is maintained for records unless and until a request is made to delete the information. Designs that are printed through our website may be used on our social media websites with a link to your own social media sites at our own discretion.
Changes
The Privacy Policy may be updated from time to time to reflect changes to practices or for operational, legal, or regulatory reasons.
Contact Information
For more information about privacy practices, questions, or complaints, contact support@foilfaced.com or mail to 61 Drove Road Weston-super-Mare BS233NT
Cookie Policy
Cookies Policy
Thank you for choosing to shop at Foil Faced. We appreciate your interest in our products and strive to ensure that your shopping experience is rewarding.
As with any commercial transaction, there are terms and conditions that apply to purchases made at our store in accordance with UK laws. We would like to draw your attention to our Return and Refund Policy, which outlines the terms and conditions that govern returns and refunds for products purchased from our store.
Please note that we do not accept returns for personalised or customised goods, in accordance with UK laws.
If you are dissatisfied with a product you have purchased from us, you may request a refund and return the product within one week of purchase. To be eligible for a refund, the product must be returned in its original packaging, accompanied by the original receipt of purchase, and must be free from damage. If the product is found to be damaged, we reserve the right to cancel your refund.
We take pride in the quality of our products and conduct thorough inspections and quality checks to ensure that our customers receive the best possible products. However, in the event that we are unable to fulfil your order due to stock unavailability or quality issues, we will notify you in advance and process a refund for any online payment made.
Please note that we are not liable for damages caused to products during transit or transportation.
Once we receive your returned product and verify that it meets the guidelines outlined above, we will issue a refund of your purchase. Please allow a few days for the refund to be processed.
We strive to fulfil orders as quickly as possible, usually within 3-7 business days, excluding holidays. However, there may be exceptional circumstances that cause a delay in shipping. In the event of a delay or cancellation of your order, we will notify you in advance and process a refund for any online payment made.
By using our website, registering an account, or making a purchase, you consent to our Return and Refund Policy and agree to its terms.
We reserve the right to update, amend or make changes to our Return and Refund Policy to accurately reflect our service and policies. Any changes will be prominently posted on our website, and by continuing to use our service, you agree to be bound by the updated policy.
If you have any issues with our products or services, please do not hesitate to contact us via email or phone number. We will be happy to assist you.