Return & Refund Policy

Thank you for choosing to shop at FoilFaced. We appreciate your interest in our products and strive to ensure that your shopping experience is rewarding.

As with any commercial transaction, there are terms and conditions that apply to purchases made at our store in accordance with UK laws. We would like to draw your attention to our Return and Refund Policy, which outlines the terms and conditions that govern returns and refunds for products purchased from our store.

Please note that we do not accept returns for personalised or customised goods, in accordance with UK laws.

If you are dissatisfied with a product you have purchased from us, you may request a refund and return the product within one week of purchase. To be eligible for a refund, the product must be returned in its original packaging, accompanied by the original receipt of purchase, and must be free from damage. If the product is found to be damaged, we reserve the right to cancel your refund.

We take pride in the quality of our products and conduct thorough inspections and quality checks to ensure that our customers receive the best possible products. However, in the event that we are unable to fulfil your order due to stock unavailability or quality issues, we will notify you in advance and process a refund for any online payment made.

Please note that we are not liable for damages caused to products during transit or transportation.

Once we receive your returned product and verify that it meets the guidelines outlined above, we will issue a refund of your purchase. Please allow a few days for the refund to be processed.

We strive to fulfil orders as quickly as possible, usually within 3-7 business days in the UK, excluding holidays. However, there may be exceptional circumstances that cause a delay in shipping. In the event of a delay or cancellation of your order, we will notify you in advance and process a refund for any online payment made.

By using our website, registering an account, or making a purchase, you consent to our Return and Refund Policy and agree to its terms.

We reserve the right to update, amend or make changes to our Return and Refund Policy to accurately reflect our service and policies. Any changes will be prominently posted on our website, and by continuing to use our service, you agree to be bound by the updated policy.

If you have any issues with our products or services, please do not hesitate to contact us via email or phone number. We will be happy to assist you.